Warehouse FM for a National Distribution Network

The Challenge

A logistics company was scaling its distribution footprint at pace, opening new warehouses and fulfilment centres across the country to keep up with demand. But every new site arrived without a facility management plan in place — housekeeping, pest control, and equipment upkeep were being arranged locally, slowly, and inconsistently. New centres often sat half-mobilised for weeks after going live.

The bigger worry was the stored goods themselves. Inconsistent hygiene and gaps in pest control exposed inventory to contamination and damage risk, while ageing dock equipment and loading-bay systems went unmaintained. The company needed a partner who could set up complete warehouse FM fast — and apply the same standard to every site, old and new.

Our Approach

Rather than treating each warehouse as a one-off, Innov built a repeatable warehouse FM playbook — a single, documented model that could be dropped into any new distribution centre and made operational within 30 days.

• Designed an industrial housekeeping programme for high-traffic warehouse floors, racking aisles, and loading docks with shift-based crews.
• Implemented a preventive pest control regime — sealed bait stations, scheduled inspections, and a fumigation calendar built around stored-goods protection.
• Set up technical upkeep for dock levellers, shutters, lighting, and material-handling support equipment under planned maintenance schedules.
• Created a standardised 30-day onboarding checklist so every new site reached full FM coverage on the same timeline.

The Results

Over the engagement, Innov onboarded all 18 sites across the distribution network — roughly 4 million square feet of warehousing — each brought to full FM coverage within the 30-day window. New centres no longer opened in a half-managed state; facility operations were live from day one.

With preventive pest control in place across every warehouse, pest incidents fell 28%, materially reducing the risk to stored inventory. The repeatable playbook also meant the next warehouse opening was simply a matter of execution — giving the logistics company a predictable, scalable foundation for continued expansion.